Tuesday 24 June 2014

What Is

Well hello to you Positively Packwood readers and thanks once again for joining me! I am back after my wonderful holiday (what do you mean you didn’t notice!?) and it was brilliant fun to be back in Packwood House this weekend.

It’s a funny thing volunteering. You don’t have to do it (obviously) and you don’t get paid for it (again, obviously) but I really miss it when I’m not there. I’m sure it’s the same for everyone this property has such a special place in my heart. Pulling up in the car park or that first view of the house as I cross the road never ceases to make me smile. Taking the time to notice the subtle changes to the flowers as the year rolls around week by week.

This place has an energy all of its own. As I make my way through the courtyard and the warm sun heats up the roses giving off an intoxicating scent, entering the cool darkness of the flower room I smell that ‘old building’ smell of aged wood and years of memories. It’s like coming home. Seeing the faces I do every Sunday, all of us with at least one common interest.

I’ll be honest, as with so many altruistic acts there is a certain amount of self gratification involved. Of course I volunteer because of my love of heritage, equally for my love of people and the opportunity to share such a special space with other like minded folk. But I also come here because I love this place. I want to inspire other people to love this place, so long after I’m gone there will be others who will value it and take care of it.

I met another volunteer (from another property) this week as a visitor who asked me ‘Don’t you find it frustrating?’ I got the impression he was struggling, maybe he’d come to Packwood to gain some perspective, it’s that kind of place. I don’t know if my answer was the 'party line', but it was from the heart.  I explained as I see it when you care about a place as deeply as we do it’s hard not to become attached to every decision made. It’s important to remember what we are there to do and why we do it. There are volunteers at Packwood who have been there for 20 or 30 years, they have seen change after change no doubt of their beloved property. Decision makers come and go and (believe it or not) we are in the enviable position of having a simpler role to play.

We are there to engage, to share and to protect. We do not have to monitor budgets, meet targets or navigate new processes. I’m not saying that we should go through this experience without offering positive or useful feedback if we see a way that something could be changed (we are people not droids!) but there is something to be said for enjoying the job that we are there to do and not focussing too heavily on the things we can’t control.

Quite often we may not always have all the information, it’s kind of like government…everyone thinks the decisions they make are wrong/useless/Barry in the pub could do better (delete as appropriate!) but however much we like to think we have freedom in the press, and we all know it all, we don’t. If we let the ‘blue sky thinking’ of others in an office cloud the experience we have, today, in our beautiful properties we are the ones who miss out. If we let frustration tarnish our enjoyment of these spaces, if we are resistant to change then we cannot do the job we are there to do as well as we are capable of doing it.

This isn’t the blog I intended to write; that happens sometimes! I’d intended to tell you all about being in the Great Hall (first time I’d done this room). I was going to tell you about learning about an artist ‘lay’; the mannequin that would be dressed in the same dress of whoever was being painted so the painter could do the detailed dress bits without a sitter getting fidgety! Or I could have told you about how the balcony balustrade for the minstrels gallery was made from the hay rack previously used for feeding cattle in the barn the great hall used to be!? In fact I’m almost positive I would have told you how the oriel window chosen by Baron Ash was inspired by the one he’d seen at Hampton Court Palace.  

But one has to be welcoming of change, so here is what is; as opposed to what I thought would be.


And for those who would have preferred a detailed account of the Great Hall, get yourself to Packwood and see it for yourself, here’s a few pictures to inspire you…






Tuesday 10 June 2014

Door Duty

Hello Packwood Lovlies, what a joy it is as always to speak with you.

I am still computer less but there has been some progress and it seems I have not lost several pages of my novel or the last 5 years of photographs! Good news indeed, but it does mean once again I am coming to you from my 'infinitely smarter than me' smart phone ;)

Strong thumbs.

So, this week at Packwood we were blessed with some sunny weather and expected the madding crowds to appear...what we weren't expecting was for a loose dog to come hurtling in through the main doors of the house and go off in search of its owner?! Quick thinking (and even quicker acting!) Judith, a long standing volunteer saved the day and without a thought for her own personal safety grabbed hold of the dogs collar as it shot past her. Fortunately suffering nothing more than acute separation anxiety (and a healthy dose of cheekyness - that's the dog, not Judith...obviously) once reunited with their (slightly embarrassed) owner all was well. I assume he spent the rest of the day brushing up on his knot tying skills to avoid any future 'mishaps'.

Who knew volunteering could be so full of action and drama!

I was on the door for my first stint. It's a great gig (particularly if the weather is lovely) as you get to welcome guests to the lovely house.

Where as visitor engagement in the other rooms is quite a relaxed affair, with the opportunity to chat about specific pieces or the people who lived in the house; often if/when a visitor wants to talk to you (we don't actually pounce on you and give you thousands of facts!) The 'door' role is far more operational.

I thought it might be good opportunity to talk 'Timed Tickets'.

Now obviously you will be greeted with a big smile, we are genuinely pleased to see you and enthusiastic about showing you the house we love so much! 

You will then be asked for your timed ticket:

Timed Tickets

At Packwood we are currently trailing a timed ticket policy, bringing us in line with many other National Trust properties. 

What this means is when you visit Packwood if you want to go round the house you will need a timed ticket. These are collected from visitor reception (in our case; next to the cafe, where you come in from the car park) you don't pay extra for a ticket they are part of your entrance fee or membership. 

The ticket has a time on it, currently you can enter the house any time after that time and before 4:30. 

Why?

The answer is conservation of the property. Since our fantastic new cafe facilities alongside even more things to see and do, like our amazing 'Packwood Follies' we have been getting increased visitor numbers. This is great news, we want you to keep coming! Alongside this however we have a responsibility to protect and maintain the property. Having a timed ticket system allows us to control how many people are in the property at any one time. It also means we only have enough tickets for the maximum daily capacity for the house (worked out by conservation manager mathematicians?! Of some description)

Flexibility

Our job is to balance conservation with you having a brilliant visitor experience. We do ask that everyone who wants to come into the house has a ticket, if for some genuine reason your time is later than you can possibly stay, you've travelled a long way and won't be returning soon or you have some other extenuating circumstance, talk to us. If we can, in good concience (from a conservation stand point - basically if it's very unlikely the house will exceed daily capacity) let you come in early we will do our best to accommodate your situation.

As with all new things we are tweaking the process and your patience and feedback is appreciated and acted on. We are experiencing a time of great change at Packwood, it's exciting but it's also creating some unforeseen issues that we have a responsibility to act on.

I'm hoping to bring you a further informative piece on 'behind the scenes/what to expect from your visit' so you'll understand a bit more about why we do what we do. We love our property and we love sharing it with you, hopefully if you get to see a bit more about how we do that you can get the most out of your visit.

Well that's enough from me for today and in fact for the next 2 weeks as I'm off on holiday for my birthday next weekend; so won't be at Packwood!

I was going to tell you all about the outdoor performance of Romeo & Juliet but as it sold out before I could tell you that seemed a bit mean! It's on this Saturday (14th June) and for those who've got tickets no doubt you are in for a complete treat, what a perfect setting!

Wish me luck with the weather, I'm holidaying in the UK!

Until next time Lovlies!







Tuesday 3 June 2014

Queen Mary

Hello Packwood Lovelies (as you shall henceforth forever be known!) and thank you once again for joining me over here on Positively Packwood.

Today's post is a little shorter than usual as I am bringing it to you from my phone!? Whilst the ability to do this is a godsend after the hard drive on my laptop packed up (no pun intended!) whilst trying to write a Packwood blog, it isn't exactly the smoothest of writing methods and does feel like I'm writing a rather long and involved text message!

However in the words of Freddie Mercury and Miranda Hart 'On with the show!' ***what a dream team that would have been!***

This week was a return to volunteering after last weeks illness and it was wonderful to be back. The weather gods honoured us with another day of glorious sunshine and I got to work some of my very favourite rooms again. Queen Margaret (with my favourite painted knight window), the Parlour (with my favourite fantasy tapestry) and the Drawing room with Queen Mary's teacup.

I had some wonderful conversations with visitors again this week and it's always so interesting to hear their stories about Packwood and the occupants. In the drawing room I often share with people the 'lesser known facts' about Queen Mary and her visit to Packwood (you're almost always guaranteed a laugh!) and it's the personal tales that people enjoy most.

For those that haven't been to Packwood (why not?!) Queen Mary visited Packwood  and Baron Ash in August 1927. She stayed for tea but had a room made ready for her for 'resting' should she require it, which is why we still have 'Queen Mary's Bedroom'. As a non titled man Baron Ash was understandably terribly honoured to receive a royal visit and had the cup and saucer she drank from, the pen she signed the guest book with and the chair she sat in authenticated and plaques applied almost the minute she left! 

We have them here to show you at Packwood House and continue to share with visitors all the stories from that day.

One visitor on Sunday offered to share with me his own Queen Mary story and I loved it so much I thought I must share it with you. I shall tell it to you as it was told to me...

"Apparently Queen Mary did not have much in the way of a sense of humour but there was one thing that she had found incredibly funny. She always carried a letter about her person. This letter had been sent to her by a little girl and was addressed 'To The Queen Mary (Not the Ship)' apparently the Queen found it hilarious that not only was this how she was addressed but that it had made it to her."

I must confess I loved that story and although it doesn't relate directly to Packwood I'm sure it has become a fixed part of my knowledge of Queen Mary.

Hopefully by next week I shall be back to the keyboard, equally hopeful I haven't lost several thousand words of novel since the last back up! Trying not to think about all those photos...life...that is contained in said poorly hard drive. Today's lesson, go forth and back up!

Until next time lovelies!

 

Queen Mary's teacup - from an out of production Rockingham set. The queen wanted to take this one that she'd used and Baron Ash refused offering her another from the same set.


The chair Queen Mary sat in